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Meet the pivot hotels & resorts team

Jeff Toscano

Jeff Toscano

Executive Vice President

Jeff Toscano

Executive Vice President

As Executive Vice President of Pivot Hotels & Resorts, Jeff is responsible for maximizing profitability, driving team performance, improving asset value, building brand equity and enhancing the guest experience through experiential, differentiated programming at all lifestyle and luxury hotels, resorts and restaurants in the Pivot portfolio.

 

Jeff joined Pivot from Hyatt Hotels Corporation, where he served as senior vice president of operations for the East region of Hyatt's newly formed lifestyle division. During his tenure, he played an integral role in leading and supporting the integration of legacy Two Roads Hospitality lifestyle and resort brands following Hyatt's acquisition of the organization in 2018. Previously, he served as executive vice president of operations at Two Roads, where he was responsible for ensuring a high level of operating standards and provided authentic, innovative and unconventional guest experiences while never compromising the quality of team member engagement and customer service deliverables for lifestyle properties and resort communities. Prior to that, he served as senior vice president of lifestyle hotels at Highgate where, in addition to overseeing operational performance, he held an all-encompassing role including oversight of the development of new hotel projects, from acquisition to design and construction to branding and marketing strategy to the operational hotel opening and eventual asset stabilization. Further, he has held senior level corporate roles at Amsterdam Hospitality, Denihan Hospitality Group and Starwood Hotels & Resorts. For decades, Toscano has been at the forefront of the boutique lifestyle segment working with hotel management, ownership and developers in creating and executing distinctively unique hotel products and concepts.

 

Jeff received a Bachelor of Science from Purdue University in Hospitality and Institutional Management. He is also an advanced GMP graduate of Cornell University.

Harry Carr

Harry Carr

Vice President, Revenue Management

Harry Carr

Vice President, Revenue Management

Harry joined Pivot Hotels & Resorts in 2015 and assisted in repositioning Hotel Zephyr, the first property in the Pivot portfolio. With over 20 years of hospitality experience in both the independent and branded environments, he has been able to drive total revenue and gain market share for diverse properties. Before joining Pivot, Harry worked with leading lifestyle companies at SBE and Viceroy Hotel Group as well as Banded hotels at Interstate Hotels and Resorts, Starwood and Hilton.

Vanessa Claspill

Vanessa Claspill

Vice President, Sales

Vanessa Claspill

Vice President, Sales

Vanessa joined Pivot Hotels & Resorts in September 2018. In her role, Vanessa leads the Global Sales Organization as well as all Pivot hotels in sales strategy to propel the organization to best-in-class sales achievement. Vanessa has nearly 25 years of unique sales experience in high profile independent, lifestyle, luxury and branded hotels. Prior to joining Pivot, Vanessa served as head of sales for Sydell Group, where the portfolio doubled in size during her tenure. In addition, she served in senior leadership roles for Hilton and W Hotels.

Caroline Dyal

Vice President, Operations

Caroline Dyal

Vice President, Operations

Caroline joined Pivot Hotels & Resorts in April 2016 as Vice President of Operations. Caroline oversees and supports all Pivot hotels propelling their service and operational excellence within the division. Caroline has over 10 years of a unique combination of operations experience in high profile lifestyle hotels and upscale dining environments. Prior to joining Pivot, Caroline served in senior management roles for Palm Restaurant Group, Disney, Viceroy Hotel Group, Kimpton, sbe Hotels & Restaurants, and most recently, Commune Hotels & Resorts.

Marc Taft

Marc Taft

Vice President, F&B Operations, Davidson Restaurant Group

Marc Taft

Vice President, F&B Operations, Davidson Restaurant Group

Marc joined the company in September 2019 and he is responsible for aligning food and beverage strategy interdepartmentally and working collaboratively with operations in each region to drive profitability. A seasoned chef and hospitality executive with more than 32 years of experience, Marc is a recognized personality, most recently serving as the executive chef and owner of several highly acclaimed restaurants in the Atlanta area. The success of his restaurant led him to start his own hospitality company, Southern Fried Hospitality. Previously, Marc was the senior director of openings, acquisitions and transitions as well as director of west coast operations for The ONE Group, where he oversaw development, construction and openings of high profile restaurants for the company. Marc also worked with First Hospitality Group as corporate director of food & beverage, where he oversaw 74 properties and facilitated a complete overhaul of the company's food and beverage infrastructure. Additionally, Marc held tenure at Kimpton Hotels and Restaurants, where he worked his way up to the position of director of restaurant operations for the Southeast.

Paul Newmaster

Paul Newmaster

Regional Vice President of Operations 

Paul Newmaster

Regional Vice President of Operations 
Peter Tziahanas

Peter Tziahanas

Regional Vice President of Operations

Peter Tziahanas

Regional Vice President of Operations
Peter joined Pivot Hotels and Resorts, the lifestyle operating vertical within Davidson Hotels & Resorts, in January 2020 as Pivot's Regional Vice President of Operations. In this role, Peter is responsible for a portfolio of hotels including soft brands and independents, aligning the property operations, programming, sales and revenue strategies with the expectations and deliverables for our owners.  As the RVP, Peter also works with the property teams to enhance the guest and team member engagement that creates a genuine, memorable and hospitable experience every day.   With over 25 years of hospitality leadership experience, Peter has worked closely and strategically with a range of stakeholders. Prior to his time with Davidson, Peter served in senior leadership roles in HRI Lodging, Atrium Hospitality, John Q Hammons Hotels and Resorts, Noble Investment Group and Winegardner and Hammons.

Holly Lawson

Corporate Director, People & Culture

Holly Lawson

Corporate Director, People & Culture

Holly joined Pivot Hotels & Resorts in December 2016 as Corporate Director of People & Culture. In this role, she leads the HR effort for all Pivot hotels and provides a strong cultural bridge between both the Pivot and Davidson platforms, fostering greater collaboration, crossover, and best practices amongst both teams. With more than 15 years of hospitality experience, Holly is a great business partner and cultural leader. Holly's career began in operations and led to People & Culture for Kimpton Hotels & Restaurants where she eventually oversaw the D.C. region and their Southern California portfolio. Holly joined Pivot from sbe, where she served as Area Director of Human Resources.