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Meet the pivot hotels and resorts team

Albert Smith

Albert Smith

Senior Vice President

Albert Smith

Senior Vice President
A part of Pivot Hotels & Resorts since it was founded in 2015, Albert Smith brings nearly two decades of experience to the company from his previous assignments with Viceroy Hotel Group, Kimpton Hotels & Restaurants, SLS Las Vegas, sbe Entertainment and, most recently, Davidson Hotels & Resorts. His knowledge, leadership, and insight into the boutique, lifestyle and luxury segments are invaluable to Pivot as it reshapes the hospitality industry.
Patricia Davis

Patricia Davis

Vice President of Sales, Marketing & Revenue Management

Patricia Davis

Vice President of Sales, Marketing & Revenue Management

Patricia joined Pivot Hotels & Resorts in 2015 as Vice President of Sales, Marketing and Revenue Management. In this role, she is responsible for hotel sales, on and offline marketing, and revenue management efforts across Pivot's ever-growing portfolio. With over 20 years of hospitality leadership experience, Patricia has worked closely and strategically with a range of stakeholders. Prior to her time with Pivot, Patricia served in senior leadership roles in Viceroy Hotel Group and SBE Entertainment in addition to starting The Strategy Foundry, her own management company.

Harry Carr

Harry Carr

Corporate Director, Revenue Management

Harry Carr

Corporate Director, Revenue Management

Harry joined Pivot Hotels & Resorts in 2015 and assisted in repositioning Hotel Zephyr, the first property in the Pivot portfolio. With over 20 years of hospitality experience in both the independent and branded environments, he has been able to drive total revenue and gain market share for diverse properties. Before joining Pivot, Harry worked with leading lifestyle companies at SBE and Viceroy Hotel Group as well as Banded hotels at Interstate Hotels and Resorts, Starwood and Hilton.

Bahram Fattahinia

Bahram Fattahinia

Corporate Director, Integrated Marketing

Bahram Fattahinia

Corporate Director, Integrated Marketing

From an early career as a designer and art director capable of building and maintaining multiple websites and print publications, Bahram burst into the hospitality industry in 2010 as the manager of marketing technology for the Irvine Company's resort, retail, office and community operations. Following a stop as a Senior Manager of Digital Marketing at Transamerica, Pivot convinced Bahram to bring his considerable talents, as well as his experience managing digital channels for best-in-class properties like The Resort at Pelican Hill, to bear in order to create an optimal user experience for every person who will interact with the Pivot brand.

Gnell Abracosa

Gnell Abracosa

Corporate Director, Sales

Gnell Abracosa

Corporate Director, Sales
A California native with a background in hospitality that spans Orange County, Los Angeles and Hawaii (where she lived for 10 years), Gnell brings a unique sales perspective which stems from years of travel and a passion for the hospitality industry. Most recently, Gnell worked as Task Force General Manager at the Public hotel in Chicago. Prior to that, she's held tenures with a virtual "who's who" list of prestigious hotels in the lifestyle space, including the Mosaic hotel in Beverly Hills, Thompson Hotels, Joie de Vivre, Prism Hotels, Fairmont Hotels & Resorts, the Hollywood Roosevelt and the Palihouse in West Hollywood, CA. Feeling right at home with the Pivot team, Gnell joins us to lend her support in a familiar territory where she can continue to lead the hotels in the direction of their long-term revenue goals.
Michelle Engstrom

Michelle Engstrom

Corporate Director, Revenue Marketing

Michelle Engstrom

Corporate Director, Revenue Marketing
Michelle joins Pivot with more than 10 years of venue marketing experience, most recently from SLS Las Vegas, where, during her tenure, she was the opening director of nightlife marketing before taking on the role of director of business affairs for nightlife. Following her start in the entertainment industry, Michelle developed an interest in event marketing, kicking off her career with Bolthouse Productions/SBE. Occupying a utility role at Bolthouse allowed Engstrom to gain extensive experience in venue marketing and promotions, entertainment relations and corporate red carpet events, which led to her next marketing role with the TAO Group in Las Vegas, overseeing efforts for TAO, LAVO, TAO Beach, and Marquee Nightclub and Dayclub. Engstrom sees her new role as one that will not only impact brand awareness and community engagement but truly increase growth opportunities for Pivot Hotels & Resorts by creating partnerships that elevate and maximize potential of each venue from a branding and revenue perspective.

Caroline Dyal

Vice President of Operations

Caroline Dyal

Vice President of Operations

Caroline joined Pivot Hotels & Resorts in April 2016 as Vice President of Operations. Caroline oversees and supports all Pivot hotels propelling their service and operational excellence within the division. Caroline has over 10 years of a unique combination of operations experience in high profile lifestyle hotels and upscale dining environments. Prior to joining Pivot, Caroline served in senior management roles for Palm Restaurant Group, Disney, Viceroy Hotel Group, Kimpton, sbe Hotels & Restaurants, and most recently, Commune Hotels & Resorts.

Holly Lawson

Human Resources Director

Holly Lawson

Human Resources Director

Holly joined Pivot Hotels & Resorts in December 2016 as Corporate Director of People & Culture. In this role, she leads the HR effort for all Pivot hotels and provides a strong cultural bridge between both the Pivot and Davidson platforms, fostering greater collaboration, crossover, and best practices amongst both teams. With more than 15 years of hospitality experience, Holly is a great business partner and cultural leader. Holly's career began in operations and led to People & Culture for Kimpton Hotels & Restaurants where she eventually oversaw the D.C. region and their Southern California portfolio. Holly joined Pivot from sbe, where she served as Area Director of Human Resources.